# Gooval

> Gooval Shipping Secure Service — Shipping protection and dedicated support for lost, damaged, delayed and stolen deliveries. Ask for service when your order does not arrive as expected.
> For shoppers: ask for service when a delivery goes wrong.
> For Shopify merchants: offer shipping protection at checkout with the Gooval app.

## Shipping Secure Service
- [Consumer landing page](https://www.gooval.io/): Shipping protection and dedicated support for lost, damaged, delayed and stolen deliveries. Ask for service when your order does not arrive as expected.
- [Ask for Service](https://www.gooval.io/claim): Submit a delivery issue request online.
- [Shopify App Store](https://apps.shopify.com/gooval-shipping-protection): Install Gooval Shipping Secure for Shopify merchants.

## Frequently Asked Questions
Full FAQ: https://www.gooval.io/faq

### What is Gooval — Shipping Secure Service?
Gooval is a dedicated shipping secure service that helps shoppers resolve delivery issues quickly and without the hassle. When an order is lost in transit, damaged on arrival, delayed, or taken from your doorstep, Gooval's dedicated service team handles the situation end to end…

### How does the Gooval Shipping Secure Service work?
Buy the service at checkout When placing an order on a Gooval partner store, simply select the Gooval Shipping Secure Service package for your order. Ask for Service If a delivery problem happens, submit a request with relevant proofs of your delivery issue. We take it from here…

### Do I need to deal with the carrier or courier myself?
No. One of the biggest advantages of Gooval is that you never have to deal with merchants, argue with couriers, or chase tracking updates yourself (for supported couriers only). The dedicated Gooval service team manages the entire process on your behalf and keeps you informed.

### What's the difference between Gooval and other similar service providers?
Gooval stands apart from other shipping protection providers in a few key ways: Built for the shopper, not the merchant. Many providers position shipping protection as a merchant tool for reducing after-sales workload. Gooval's Shipping Secure Service is designed around the cons…

### What happens if my package is lost?
If your package is not marked as "delivered" by the courier within the expected period (30 days for domestic packages, 60 days for international packages), or it is marked as "delivered" but you never received it, it is considered lost. You submit the relevant supporting documen…

### Is Gooval backed by any insurer?
Yes. Gooval partners with leading international insurers who back the service commitment, ensuring that every request is fulfilled reliably. This backing is one of the reasons shoppers trust the Shipping Secure Service.

## Docs
- [REST API for self-hosted merchants](https://www.gooval.io/docs/open-api)
- [Verify claim digests on-chain](https://www.gooval.io/docs/claim-chain-verify)

## Legal
- [Terms and Conditions](https://www.gooval.io/terms)
- [Privacy Policy](https://www.gooval.io/privacy)